Customer Journey

What is tracked

3min

Visitor

Source Clicks - The source click tracks where a certain visitor comes from. There are several sources like Direct (website), UTM (Facebook, Instagram Ads), Organic (Google, Bing, Yahoo).

Document image


Page Views - The page view tracks what page/s a certain visitor visits and from what device.

Page view
Page view


Lead

Form Submits - The form submit tracks what form a visitor fills out and submits. Once submitted, the classification will be changed to a lead, and it also saves the email address that the lead uses.

Form Submits
Form Submit


Customer

Orders - The orders track whenever a visitor/lead finishes an order. It includes details like the total amount paid, what item was purchased, customer's name, email address and phone number.

New order
New order


Refunds - The refund tracks if an existing customer refunded a certain product. It will indicate the email address that a customer uses.

Updated 25 Mar 2024
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